Waskesiu Lake Lodge & Convention Centre

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Reviews of Waskesiu Lake Lodge & Convention Centre

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  Jaclyn Edwards Added 2018-05-03

  ★ ☆ ☆ ☆ ☆
  Beautiful location and clean rooms. However, owner is very rude and not understanding. We were new customers who had booked our stay for our cousin's wedding. We arranged to stay one night, and the staff member we had talked to on the phone was understanding and said we were able to book only one evening as that is all we required. We got a confirmation email for the one evening. Then when we checked out we were told there was a minimum two-night stay policy by the owner and was forced to pay an extra night, although we had only booked to stay one night. We were not told ahead of time about this policy and we're completely unaware of it. They said they sent another email, but it was sent to an incorrect email and there was no further effort to make contact with us to ensure we knew the policy. The owner was very abrasive to my entire family and would not take responsibly for her staff's miscommunication. Our MasterCard provider even said that her policy and business was "sketchy". All in all, the owner could have simply charged us one night, and had happy and returning business, but instead she permanently lost any future business with our family.

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